1. An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A) Cisco Unified CCX Enterprise
B) Cisco Unified CCX Enhanced
C) Cisco Unified CCX Premium
D) Cisco Unified CCX Standard



2. What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

A) 50 ms
B) 80 ms
C) 2 ms
D) 10 ms



3. Which two items are automatically installed on the Cisco Unified Contact Center Express server by the Cisco Unified Contact Center Installer? (Choose two.)(Select 2answers)

A) IVR System Prompts
B) Cisco Unified Communications Manager
C) Cisco Unified Communications Operating System
D) Cisco Supervisor Desktop



4. What is the maximum number of agent web chat sessions that is supported on the highest class server?

A) 25
B) 50
C) 75
D)



5. The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)(Select 3answers)

A) physical MAC
B) gateway address
C) IP address
D) hostname