Deploying Cisco Unified Contact Center Practice Questions 2023 - Part 13
1. A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)(Select 2answers)
A) 15 agent seats
B) gateway
C) 30 outbound IVR ports
D)
2. A preview outbound dialer uses which source and destination resources?
A) the ACD line of the agent to the customer
B) a CTI port to the customer
C) the personal line of the agent to the customer
D)
3. Which three components are part of a Unified Access solution? (Choose three.)(Select 3answers)
A) One Controller (Converged)
B) One Policy (Cisco ISE)
C) One Management (Cisco Prime)
D) One Network (wired, wireless, VPN access)
4. When Cisco Catalyst 3850 Switches are implemented in a stack configuration, which command is used to verify the role of each switch in the stack, and what are the two roles supported?
A) show switch stack role; active/standby
B) show stack detail; master/member
C) show switch member; master/member
D) show switch detail; active/standby
5. In the Converged Access solution, how does the controller display the access point name when there is no existing configuration for the AP?
A) AP+Ethernet MAC Address, for example, AP44d3:ca42.4337
B) AP+IP address in hex, for example, AP0A.0A.01.01
C) AP+IP address dotted decimal, for example, AP10.10.1.1
D)
A) 15 agent seats
B) gateway
C) 30 outbound IVR ports
D)
2. A preview outbound dialer uses which source and destination resources?
A) the ACD line of the agent to the customer
B) a CTI port to the customer
C) the personal line of the agent to the customer
D)
3. Which three components are part of a Unified Access solution? (Choose three.)(Select 3answers)
A) One Controller (Converged)
B) One Policy (Cisco ISE)
C) One Management (Cisco Prime)
D) One Network (wired, wireless, VPN access)
4. When Cisco Catalyst 3850 Switches are implemented in a stack configuration, which command is used to verify the role of each switch in the stack, and what are the two roles supported?
A) show switch stack role; active/standby
B) show stack detail; master/member
C) show switch member; master/member
D) show switch detail; active/standby
5. In the Converged Access solution, how does the controller display the access point name when there is no existing configuration for the AP?
A) AP+Ethernet MAC Address, for example, AP44d3:ca42.4337
B) AP+IP address in hex, for example, AP0A.0A.01.01
C) AP+IP address dotted decimal, for example, AP10.10.1.1
D)
1. Right Answer: B,C
Explanation:
2. Right Answer: A
Explanation:
3. Right Answer: B,C,D
Explanation:
4. Right Answer: D
Explanation:
5. Right Answer: A
Explanation:
Explanation:
2. Right Answer: A
Explanation:
3. Right Answer: B,C,D
Explanation:
4. Right Answer: D
Explanation:
5. Right Answer: A
Explanation:
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