1. A technician troubleshooting a mail server determines that the server is low on available hard drive space and needs an additional hard drive installed. The server will need to be offline for the hardware installation. Which of the following troubleshooting steps should the technician do NEXT?

A) Collect additional information.
B) Notify impacted users of the scheduled maintenance.
C) Document findings,actions,and outcomes.
D) Implement one change at a time.



2. Highly classified data is being shared on a company network. The systems administrator needs to ensure the data is safe and only necessary personnel can access it. Which of the following protocols would be BEST to use for this type of data to be shared?

A) FTP
B) NTP
C) SCP
D) SSH



3. When running a Windows server,which option is used with the ping command to convert numerical addresses to host names?

A) -r
B) #NAME?
C) #NAME?
D) #NAME?



4. The logs on a server in a datacenter indicate that the server unexpectedly shut down minutes after the night cleaning crew started their shift. Which of the following is the MOST likely reason for the shut down?

A) A power surge occurred.
B) A memory module on the server failed.
C) The CPU on the server overheated.
D) A hard disk on the server failed.



5. In terms of security,which of the following comprises « something you have » ?

A) ID card
B) Retina scan
C) user ID
D) Password