1. When an administrator is troubleshooting a system,which of the following describes the NEXT course of action if a change does not solve the problem?

A) Establish a new theory of probable cause.
B) Perform a root cause analysis.
C) Implement the next logical change.
D) Reverse the change.



2. A technician receives errors that a server - s internal temperarture is approaching an unsafe limit. After opening up the chassis,all fans are operational. Which of the following should be checked NEXT ?

A) Location of the server
B) Fire suppression system
C) Blockage of the cooling system
D) Uninterruptible power supply load



3. A Unix server completes POST successfully. The server starts to boot but crashes and halts on a transport error. Which of the following components should a technician check FIRST?

A) Memory module
B) Video card
C) Hard drive
D) Cooling fan



4. A user receives the following error message when attempting to log into a server: Username or password is invalid. Which of the following should the administrator do FIRST to fix the problem?

A) Restore the system from backups
B) Install OS patches
C) Learn of any recent changes to the system
D) Attempt to replicate the issue



5. A user changed departments from sales to accounting. The user is unable to access the shared network drive containing the accounting department's files. Which of the following should a technician check?

A) File permissions
B) Encryption type
C) Folder redirections
D) Local group policy