1. A user-s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?
A) A. Too many applications are running updates B) B. The device is currently running in airplane mode C) C. The internal memory is failing on the device D) D. The OS update is too resource intensive for the device
2. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?
A) A. WAN B) B. PAN C) C. LAN D) D. MAN
3. A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best step for the technician to take?
A) A. Check to see if insufficient hard drive space is causing the issue B) B. Update the operating system, drivers, and firmware on the PC C) C. Log into the PC with another user profile and test performance D) D. Shut down the PC, unplug the power for 30 seconds, and then boot the PC
4. The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:
A) A. hybrid B) B. private C) C. public D) D. community
5. A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?
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