1. Right Answer: A
Explanation: The most useful metric is one that measures the degree to which complete follow-through has taken place. The quantity of reports, entries on reports and the frequency of corrective actions are not indicative of whether or not investigative action was taken.
2. Right Answer: D
Explanation: A high percentage of emergency change requests could be caused by changes that are being introduced at the last minute to bypass normal chance management procedures. Similar requests, postponements and canceled requests all are indicative of a properly functioning change management process.
3. Right Answer: A
Explanation: As owners of the system, user management approval would be the most important. Although the signoffs of security, operations and database management may be appropriate, they are secondary to ensuring the new system meets the requirements of the business.
4. Right Answer: B
Explanation: The most important action is to clearly define the goals and objectives of the test. Assuming that adequate backup procedures are in place, special backups should not be necessary. Technical staff should not be briefed nor should there be a demo as this will reduce the spontaneity of the test.
5. Right Answer: B
Explanation: An impact analysis is warranted to determine whether a risk acceptance should be granted and to demonstrate to the department the danger of deviating from the established policy. Isolating the system would not support the needs of the business. Any waiver should be granted only after performing an impact analysis.