1. Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the ServiceLevel Agreement (SLA)?
A) The Service Level Manager
B) The Configuration Manager
C) The IT Security Manager
D) The Change Manager
2. Which of the following are commonly used terms when discussing service improvement outcomes?1) Improvements2) Benefits3) Return On Investment (ROI)4) Value On Investment(VOI)5) Resources
A) 2, 3, and 5 only
B) 2, 3, 4, and 5 only
C) 1, 2, 3, and 4 only
D) 1, 2, and 4 only
E) 1, 2, 3, 4, and 5
3. Which of the following processes contained in the Portfolio Management domain of ValIT identifies resource requirements?
A) PM5
B) PM3
C) PM2
D) PM4
4. Which of the following processes contained in the Portfolio Management domain of ValIT establishes an investment threshold?
A) PM4
B) PM7
C) PM6
D) PM5
5. Which of the following ISO standards defines the corporate governance of IT?
A) ISO 9000
B) ISO 27001
C) ISO 20000
D) ISO 38500
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