1. The entry points to Service Strategy are referred to as 'the Four Ps'. They identify the different forms a service strategy may take. Which of the following is a correct list of the 'Four Ps'?

A) People, Products, Partners, and Profit
B) People, Potential, Products, and Performance
C) Potential, Preparation, Performance, and Profit
D) Perspective, Position, Plan, and Pattern



2. Melody is the project manager for her organization. She has created a risk response to conduct more tests on the software her project is creating. The identified risk that prompted this response was that the software is mission-critical and must be flawless before it can be put into product. What type of a risk response hasMelody used in this scenario?

A) Transference
B) Enhance
C) Avoidance
D) Mitigation



3. Which of the following are the roles of a CIO in the Resource management framework?Each correct answer represents a complete solution. Choose all that apply.(Select 3answers)

A) Standardizes architecture & technology.
B) Defines value creation roles within IT.
C) Provides IT infrastructure to facilitate knowledge & information creation/sharing.
D) Establishes business priorities & allocates resources for IT performance.



4. Elizabeth is a project manager for her organization and she finds risk management to be very difficult for her to manage. She asks you, a lead project manager, at what stage in the project will risk management become easier. What answer best resolves the difficulty of risk management practices and the effort required?

A) Risk management only becomes easier the more often it is practiced.
B) Risk management only becomes easier when the project is closed.
C) Risk management is an iterative process and never becomes easier.
D) Risk management only becomes easier when the project moves into project execution.



5. Which of the following stages of the Forrester's IT Governance Maturity Model describes that the IT governance processes are applied across the enterprise where all business units/entities conform to the same set of IT governance processes, and IT investment decisions are based on the enterprise view?

A) Stage 3-Consistent
B) Stage 4-Best practices
C) Stage 1-Ad hoc
D) Stage 2-Fragmented