1. A business analyst is trying to determine which analysis technique will be best suited to elicit information from a large number of users in a short period of time. Which elicitation technique is best suited for this purpose?

A) Group brainstorming
B) Facilitated workshop
C) Ongoing observation
D) Questionnaire



2. A type of requirements document that would be the most valuable to a database administrator would be:

A) an object diagram.
B) an entity relationship diagram.
C) a business process diagram.
D) a data flow diagram.



3. A company is working on the next big release of their best-selling product. The requirements will be validated through in-person validation sessions. What would be the most viable technique to use in this scenario?

A) A use-case development session
B) A review of the previous version
C)
D)



4. A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable. Where can the business analyst best reflect the intangible costs associated with this change?

A) In the requirements specification document
B) In the balanced score card chart
C) In the pay-back analysis
D) In the business case



5. Company A has set aside capital to invest an upgrade to their scheduling system. Documentation of the current structure was presented to the business analyst. However, the descriptions of certain steps are not documented clearly, and the business analyst has not been allowed to inspect the existing system. During elicitation, the business analyst asked questions of the schedulers as they performed functions in order to gain an understanding of the process. Which type of elicitation technique did the business analyst use in this instance?

A) Interview
B) Active observation
C) Simulation
D) Participatory observation