2. Users report that voice mail recordings are not loud enough. Which of the following is least likely to aid in troubleshooting the problem? (Select the best answer.)

A) adjusting AGC decibels
B) obtaining a sniffer capture at the closest point to Unity Connection
C) disabling AGC
D)



3. Which of the following is not a valid device name for a Cisco Unified Client Services Framework softphone device in UCM? (Select the best answer.)

A) UPCJPUBLIC
B) JOANPUBLICUPC
C) JPUBLICSOFTPHONE
D) UPCJoanPublic



4. You want to test a new dial plan before you deploy the plan in a UCM environment. Which of the following tools should you use? (Select the best answer.)

A) RIS
B) CAR
C) DNA
D)



5. You administer a small VoIP network. You have registered one Cisco IP phone with UCM. Every other IP phone on the network is a thirdparty IP phone. Which of the following statements is most likely true? (Select the best answer.)

A) Only one SIP endpoint is registered with UCM
B) Only one H.323 endpoint is registered with UCM
C) Only one SCCP endpoint is registered with UCM
D)